![]() The children’s club known as The Playroom is packed with big fun for our. Experience relaxation and rejuvenation of your mind, body and spirit at Moon Palace Cancun's world-class spa facilities. This resort features two sections filled with boundless entertainment and all-inclusive comforts for everyone to experience, from world-class dining and mixology to a 27-hole Jack Nicklaus Signature Golf Course and state-of-the-art kids and teens areas. ![]() With 27 holes, you can swing to your heart’s content. From sun-up to sun-down, Moon Palace Cancun sizzles with energy and possibility. In sum, we will not return to Moon Palace. Moon Palace Cancun is home to our world-class Jack Nicklaus Signature golf course. Add unrivaled service and you’ve got the grandest. Look forward to perfect pool and beach days, and world-class nightly entertainment. Think luxurious accommodations with high-end amenities, 24-hour room service, unlimited premium drinks, and gourmet dining. In terms of restaurant reservation, it’s difficult to make reservations and the hostess often appeared overwhelmed trying to manage the large crowds.Īlthough we received a ocean view room, the ocean at Moon Palace is dark brown and they constantly have to clean the the seaweed. Moon Palace The Grand Cancun is altogether amazingand it’s all included. We were send to public relations only to discover nobody there and waited over 45 minutes before finding a manager to assist us.Īfter finally having our room changed to Nizuc, but still no double bed, we had to carry our own luggage to the main Sunrise Lobby since our bell took service never arrived after waiting an hour. Immediately upon entering the Sunrise room, we were overwhelmed with the seaweed ordor inside the room.Īs a result, we spent approximately 4 hours and our rest of the evening requesting to have our double bed room and transferred to Nizuc. We were then transferred to a King bedroom in Sunrise with a rollaway bed. The resort is divided into three unique yet connected. Instead, Moon Palace is tucked away in a lush landscape and right on a quiet stretch of beach, and is minutes from Cancun International Airport. The representative not once respected or validated our flight fatigue and disappointment with our check-in. Moon Palace Cancun is a large and secluded all-inclusive resort located in Cancun, yet far away from Cancun’s bustling hotel district. We quickly discovered the “welcome” expectation was only to book us for a timeshare presentation at the Grand resort. Enjoy pristine beaches, a 27-hole Jack Nicklaus Signature golf course, our world-class Awe Spa, exotic tours, the best nightly entertainment, and super-fun kids and teens areas. This dynamic all-inclusive resort features fine gourmet dining and unlimited premium drinks. Subscribe to our newsletter to receive the latest news and special offers. After not being given a room option since they were overbooked we were then send to a welcome representative. At the fabulous Moon Palace Cancn Resort, youll have the option to stay in one of two luxurious dwelling sides of the moon. Moon Palace Cancun teems with energy, luxury, and possibility. Upon checking-in we were communicated our two bedroom reservation at Nizuc was not available. Sadly, Moon Palace failed our expectations in service and experience.
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